Frequently Asked Questions

Question:	Do I have to manually dial a number to connect to an interpreter?
Answer:	No. Just a simple push of the button and you are connected.
Question:	Is this system like one of those handheld devices that use software to translate?
Answer:	NO. Handheld systems rely on interpreting phrases and provide no voice inflection. They are limited in the number of languages they support and are not two-way interactive. With ELSA, interpretation is performed by a real person giving you live, two-way communication.
Question:	Seriously. Anytime, anywhere interpretation?
Answer:	As long as you are in a cellular coverage area, we can fulfill your requests.
Question:	Is this system like one of those cellular applications that I see on TV?
Answer:	NO. Those applications rely on interpreting phrases and provide no voice inflection. Like handheld phrasers, they are not two-way interactive and support only a limited number of languages. With RTT’s platform, interpretation is performed by a real person giving you live, two-way communication.
Question:	Are you suggesting that we get rid of our staffed interpreters?
Answer:	Absolutely not. ELSA is a viable alternative and enhancement to your current processes. In fact, ELSA can be used by your existing staff for interpretation.
Question:	What if I want the interpreted conversation to be private?
Answer:	Easy. We have developed technology that transfers all interpreted conversations to a BlueTooth earpiece. This allows the interpreter to speak directly into your ear without others hearing the interpretation.
Question:	Can I access or download my conversations via the internet?
Answer:	Yes. With a computer or smartphone equipped with a browser you can access your interpreted conversations. You can also receive a written transcript of your conversations upon request.
Question:	What if I don’t know what language needs to be interpreted?
Answer:	We make it very simple. With a second button push, you will connect to a linguist who identifies the language and dialect you require.
Question:	How am I billed for the service?
Answer:	There are two components to our billing. You pay a one-time, minimal price for the ELSA device and a monthly service fee for interpretation.